TABLE OF CONTENTS


When attempting to access services via the Banyan App, you may encounter the error message below:


“Device Verification Error - Client cert was not provided. If you have just installed Banyan, please restart your browser and retry”



If your device is already registered with Banyan, then this error message means your device certificate has expired and must be renewed in order to access Banyan-protected services.


How to check if your device certificate is expired

If you are using Banyan Desktop App v1.13.0 or higher, then the app will display a notification that reads: 


  • Your registration will expire soon. You will not be able to access any services after your registration expires.” or,

  • Your device registration has expired. Let’s re-register your device.


If you are using Banyan Desktop App v1.12.2 or lower, then refer to Keychain Access (macOS) or Certificate Manager (Windows). Locate the organization-specific certificate (where the organization name matches the “Issued by” for the cert) and note the expiration time:


(macOS Keychain Access)

(Windows Certificate Manager)


If the expiration time is in the future, then upgrade the Banyan App to v1.13.0 (or higher) and follow the in-app instructions to renew your device certificate, when prompted.


If the expiration time is in the past, then follow our instructions to unregister your device, then download Banyan App v1.13.0 and re-register your device.


Renew an expiring device certificate (Banyan App v.1.13.0+)

To renew a soon-to-expire device certificate: 

  1. In the Banyan Desktop App, review the notification and then click Renew.

  2. Your Internet browser authenticates. In the Banyan Desktop App, click Renew again.

  3. Enter your device passcode to delete the expiring device certificate, then re-enter your device passcode to install the new device certificate. Please note, your organization may have required multiple certificates on your device. Repeat this step as necessary.

  4. When prompted, enter your device password and then click Allow (or Always Allow). Please note, your organization may require multiple certificates on your device. Repeat this step as necessary.


You can now access Banyan-secured applications and services from your device.


Obtain a new device certificate (Banyan App v.1.13.0+)

To obtain a new device certificate: 

  1. In the Banyan Desktop App, review the message and then click Continue.

  2. Enter your device passcode to delete the expired device certificate. Please note, your organization may have required multiple certificates on your device. Repeat this step as necessary.


  3. Your Internet browser launches to authenticate. In the Banyan Desktop App, select the Device Ownership type and (if prompted) enter the one-time password sent to your email (if your organization requires a one-time password). Then, click Continue.

  4. Click Install, and then enter your device passcode to install the new device certificate. Please note, your organization may require multiple certificates on your device. Repeat this step as necessary.

  5. In the Desktop App, click Login.

  6. Your default web browser launches a prompt to select the applicable certificate. 

  7. When prompted, enter your device password and then click Allow (or Always Allow). Please note, your organization may require multiple certificates on your device. Repeat this step as necessary. 


You can now access Banyan-secured applications and services from your device.