TABLE OF CONTENTS


Overview

If your device TrustScore falls below your organization’s configured TrustScore threshold, Banyan blocks access from your device to Banyan-protected apps and services until the TrustScore factors are mitigated and your TrustScore returns above the threshold. 


NOTE: The Banyan Desktop App includes remediation instructions and links to OS-specific support articles each TrustScore factor, other than Preferred Apps. 


Currently, the Banyan MobileApp does not include remediation instructions. Please see the MobileApp remediation instructions section below for more information.


After you change the device feature(s), the updates are automatically sent from the BanyanApp (once every hour). To manually send current device features to Banyan, you can:


  • In the Banyan Desktop App, click the settings cog and then click Send Device Features.
  • In the Banyan MobileApp or Desktop App, quit and then restart the app.

Desktop App

The Banyan Desktop App includes remediation instructions and links to OS-specific support articles each TrustScore factor, other than Preferred Apps. Generally, if a TrustScore Factor is not compliant, you can click into it, review the instructions, and (optionally) click the support URL for more information. 


The example below shows a macOS device having a disabled Firewall. After clicking The Firewall is disabled, the Desktop App displays helpful information regarding regarding why it is considered a factor, its current status, and a link to an Apple support article explaining how to enable the firewall.



Preferred Apps

To run missing preferred apps:

  1. In the Banyan Desktop App, review the list of missing apps.
  2. Launch each missing app.
NOTE: You may need to download and/or install the apps, if they are not already installed on your device.

MobileApp

Auto-Update is Enabled


iOS

To enabled automatic updates of your iOS, follow the steps in Apple's support article to customize automatic updates


Android

To enabled automatic updates of your Android OS, follow the steps in Android's automatic updates article


Not JailBroken

To unjailbreak (or unroot) your device:

  1. Reset it to factory presets.
  2. Reinstall the Banyan MobileApp, and then register your device.

ScreenLock Enabled

iOS

To enabled screenlock on your iOS device, follow the steps in Apple's support article to use a passcode with your device


Android

To enabled automatic updates of your Android OS, follow the steps in Android's set screen lock article